I went to the bank to open a new account, at a different bank. I used the normal docs to fica, City of Cape Town Invoice, ID and Bank statements. Well I couldn't use my City of Cape Town bill it wasn't valid. My Surname didn't have a space in it, e.g Mac Pherson / MacPherson. I have used these documents to Fica myself at my old bank. Makes you wonder?
2. Ensure the spelling of your address is correct. The correct number of double letters, whether it is an Avenue or a street. e.g Son Street (you know your son or die son not the sun)